So, how exactly are McDonald's benefitting from UpKeep?
With a massive team divided around the entire state, Claudia wanted to ensure that the maintenance solution she sought for was user-friendly. And that’s exactly what she got!
She claimed that people responded to visual updates far better than the previous system of excel sheets, especially as admins, technicians and requesters get to see the work order getting processed in fine detail.
The ‘updates’ section, as well as the ‘status’ feature, allowed for clear communication in between teams, defusing any confusion between both division.