No longer can a piece of paper be lost.
The team ranges in terms of responsibilities: there are room, equipment, and commercial technicians, as well as requesters who Ron is responsible for overlooking. He described the transition of moving to UpKeep’s mobile solution as being “as smooth as one heartbeat to another”.
So, what did Ron have to say about the implementation process?
Firstly, he found that communications improved significantly within the hotel – in fact, the “greatest buzz” was about how efficient the workflow process became. No longer did technicians need to track down Ron to inform him about an issue, they just input the request onto the app. The team does a great job of utilizing the updates feature, where the app tracks whether the work order is “open”, “on hold”, “in progress”, or “closed”.
Secondly, taking away the team’s radios and replacing them with smartphones meant that the team were no longer slaves to the radio. They confidently took advantage of the convenient features within UpKeep to ensure reactive maintenance was taken care of, such as photo capturing, which allows users to immediately snap a visual of an issue.
Lastly, Ron found that UpKeep provided him with a “great tool” for preventative maintenance. The ability to seamlessly recur planned maintenance ahead of time created an organized environment, allowing Marriott to focus on giving their guests the best time possible. Ron implemented this feature by creating a simple work order, assigning it to a recurring schedule with the necessary information as well as uploading technical manuals to that asset.
We’re very proud that we’re a part of UpKeep, and UpKeep is a part of us