Previously, he faced challenges
Lester started off with using UpKeep alone, trialing and testing the system out. He quickly found that making use of the mobile solution for his preventative and reactive maintenance work orders worked wonders. Slowly introducing more team members to it, Rug-Pros grew as a company.
The team’s separated into four groups, each group having a main limited technician leading them. Lester found that he was able to divide work efficiently and productively this way, having control over viewing the quality of work being produced.
Lester himself works at an apartment complex, so easily allocates certain tasks to the relevant people within the team. UpKeep also allows you to add on requester users: they simply have one function of requesting a work order. They cannot see assets, parts, etc. but can instead track the status of just their request. This is, as Lester describes, a “perfect” tool for industries that work with vendors and external members.