(iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TJL6ZVR" height="0" width="0" style="display:none;visibility:hidden") Rug-Pros - Customer Stories - UpKeep Maintenance Management Software - Mobile First CMMS

The success story of

with UpKeep

  • Location: Richmond, VA
  • Industry: Equipment
  • UpKeep Admin: Lester Abarca

Managing big batches of carpets, along with all the cleaning equipment, is a breeze with UpKeep for Lester and his team at Rug-Pros.

Rug-Pros is a carpet cleaning company which utilizes UpKeep for their day to day work orders. Previously, the team used excel sheets which they printed out, only gaining the minimum information required. Now, administrator Lester found that he has gained control of his business, using UpKeep to manage costs, time, and labor.

Efficiency being the key word

Lester uses UpKeep for his team to work more efficiently, all while managing 7 of his locations. He now keeps track of every task, benefiting from the updates feature where relevant users can report back on the status of work orders. At the end of the week, Lester exports his information through UpKeep, creating invoices just as easily!

Lester found that “the transition to UpKeep was easier than expected”

Going from paper work orders to a mobile solution was not difficult for Lester and his team – he taught them how to fully take advantage of the whole experience to reap its benefits immediately. Once they learned, they found UpKeep to be very simple and user-friendly, easily helping them organize daily work orders as a carpet company.

Lester started off with using UpKeep alone, trialing and testing the system out. He quickly found that making use of the mobile solution for his preventative and reactive maintenance work orders worked wonders. Slowly introducing more team members to it, Rug-Pros grew as a company. The team’s separated into four groups, each group having a main limited technician leading them. Lester found that he was able to divide work efficiently and productively this way, having control over viewing the quality of work being produced.

I control my business better

Previously, he faced challenges

Lester started off with using UpKeep alone, trialing and testing the system out. He quickly found that making use of the mobile solution for his preventative and reactive maintenance work orders worked wonders. Slowly introducing more team members to it, Rug-Pros grew as a company.

The team’s separated into four groups, each group having a main limited technician leading them. Lester found that he was able to divide work efficiently and productively this way, having control over viewing the quality of work being produced.

Lester himself works at an apartment complex, so easily allocates certain tasks to the relevant people within the team. UpKeep also allows you to add on requester users: they simply have one function of requesting a work order. They cannot see assets, parts, etc. but can instead track the status of just their request. This is, as Lester describes, a “perfect” tool for industries that work with vendors and external members.

Fluid workflow with UpKeep

Lester notices a major change with how his team operates; saving time, costs and effort, admin Lester found he was able to use the system to track everything he needed off a screen.

No more did he need to do regular check ups in locations physically at the end of the day when the information was right there on his screen. He found that he “saves time that way”, controlling his business better.

Say goodbye to messy paperwork

Save time and get on track. Simplify your maintenance now.