What were the previous challenges?
Previously, Stericycle did not have a standardized or modern CMMS system encompassing all facilities. Each facility used a different system, or none at all, and preventative maintenance protocols were not consistent.
Technicians, like Tom, were using paper logs, calendars, and excel sheets to track maintenance requests and repairs. Fed up with the current inefficiencies and lack of accountability, Tom went in search of a better, digital, way for him and his team to manage their maintenance tasks. Tom needed a mobile first, cloud-based solution that would simplify his work order flow and help track repairs.